Resources for Tenants

In this section we provide resources and tools to support our tenants to have a successful tenancy. If you need help with anything not covered here, please get in touch.

Covid-19 update

We’ve produced an update on Covid-19 and our services to you.

Covid-19 update for tenants

Read our guide to managing your money during the pandemic

Get assistance


For non-emergency issues, make a report online and we’ll be in touch to troubleshoot or arrange a repair.

Report a maintenance issue

Emergency repairs

If you have an emergency issue with your property, call us during office hours or text 07523 165956 out of hours.

01483 429157


Pay your rent

The easiest way to pay your rent is to make a card payment over the phone. Call us during office hours.

01483 429157

Set up a Direct Debit

If we’ve asked you to set up a Direct Debit, you can set this up online.

Set up a direct debit

Rent, housing benefit and Universal Credit

If you have any queries about your rent, housing benefit or Universal Credit, we’ll do our best to help.

Contact us


Controlling condensation and mould

Read our tips on controlling condensation and dealing with mould.

Controlling condensation and mould

A step-by-step guide to applying for Universal Credit

We’ve put together a guide to help you apply for Universal Credit.

A step-by-step guide to applying for Universal Credit