In this section we provide resources and tools to support our tenants to have a successful tenancy. If you need help with anything not covered here, please get in touch.
Get assistance
Support and advice
As a social lettings agency, we can offer ongoing support to tenants, including help with money issues. Don’t let worries mount up…
Repairs
For non-emergency issues, send a message and we’ll be in touch to troubleshoot the problem or arrange a repair.
Emergency repairs
If you have an emergency issue with your property, call us during office hours or text 07523 165956 out of hours.
01483 429157
Have you received a notice of eviction?
Contact us urgently. In most cases, we can prevent eviction or arrange new housing for our tenants if they contact us early on.
Call: 01483 429157 Text: 07803 485185
WhatsApp: 07803 485185
Rent
Pay your rent
The easiest way to pay your rent is to make a card payment over the phone. Call us during office hours.
01483 429157
Set up a Direct Debit
If we’ve asked you to set up a Direct Debit, you can set this up online.
Rent, housing benefit and Universal Credit
If you have any queries about your rent, housing benefit or Universal Credit, we’ll do our best to help.
Resources
Welcome to your new home
Find out what you can expect from us and what we expect from you.
A step-by-step guide to applying for Universal Credit
We’ve put together a guide to help you apply for Universal Credit.
Controlling condensation and mould
Read our tips on controlling condensation and dealing with mould.
What to do if you receive a notice of eviction
Read our step-by-step guide on how to deal with an eviction notice.
Checking out of your property
A guide to the steps you need to take to check out.
